Please find below details regarding our Spa Policies. Should you require any further information please visit our Frequently Asked Questions Page, or alternatively please complete our enquiry form (at the bottom of this page) and one of our Spa Receptionists will be happy to assist you.
We welcome individual and group reservations. We are by-appointment only and all spa use and spa treatments must be pre-booked. Please note that we cannot guarantee availability. To make a booking please contact our spa reception team on 01934 751 483.
Deposit & Payment
A 50% Non-Refundable deposit is required with all reservations. The final balance is due upon Check Out of the Spa. Spa Day Reservations on a Saturday or Sunday require the Full Reservation Balance to be settled 48 Hours prior to the reservation date.
Please allow 48 hours for a cancellation or rescheduling to avoid a fee of 100% of your service. Reservations booked within the 48 hours cancellation period will incur a fee of 100% of your service. Failure to arrive for your reservation will result in the full reservation balance being due. If a gift voucher has been used to secure a booking, the value will be adjusted in accordance with the reservation fee. Spa Day Reservations on a Saturday or Sunday require the Full Reservation Balance to be settled 48 Hours prior to the reservation date, once this balance is settled the reservation is Non-Refundable.
Gift Vouchers are available to buy on our website. Gift Vouchers cannot be extended past the date stated on the voucher.
Guests are required to complete a medical questionnaire, so please arrive at least 15 minutes prior to your treatment. Skin patch testing 24 hours prior to a treatment may be required and is advisable for sensitive and reactive skins.
The Treatment time listed includes time for a Consultation with your therapist, aftercare advice and relaxation time.
Please note that as a courtesy to all of our clients a prompt appointment schedule is adhered to, late appointments may not be honoured and no discount or refund given. Treatments that start late will still finish at the appointed time, so other guests are not inconvenienced.
Some medical conditions prohibit us from providing treatments or may require the treatment to be adapted. If you are in any doubt or would like to discuss, please contact us prior to your visit.
A full consultation will be held with your therapist prior to your treatment in which all medical conditions will be discussed, if this highlights any medical conditions, medications, injuries or special requirements that were not discussed at the time of booking, this could possibly lead to the treatment having to be amended or cancelled.
The Spa is available to guests aged 16 years and over, the Gym is available to guests 18 years and over only.
All body and facial therapies are contraindicated during the first trimester of pregnancy. Some of our spa facilities are unsuitable during pregnancy, if you are in any doubt or would like to discuss, please contact us prior to your visit.
Food & Drink
No food or drinks are allowed to be brought in and consumed on the premises. You are welcome to purchase food and drinks in the Twilight Lounge Tea Room.
Spa access is available from 9am – 7pm Monday to Saturday and from 9am – 6pm on Sunday, throughout your stay. Please contact the Spa in advance to book your inclusive Spa access. Availability cannot be guaranteed if a reservation has not been made or for reservations made at late notice. Spa access is not available on the day of Check Out. Hotel Guests are provided with a complimentary towel, robe and flip flop pack. We do require a £15 deposit, which is refunded on return.
The Spa is a place of tranquillity and relaxation, we politely request that the ambience of the spa is respected whilst using the facilities, with this in mind we request that all mobile phones must be switched of and are not permitted to be used in the spa.
Clothing & Jewellery
Spa Day Guests and Spa Break Guests will receive a Complimentary Robe, Towel and Flip Flop pack. We do require a £15 deposit, which is refunded on return.
Bathing costumes must be worn in the Relaxation Areas, Hot Rock Sauna, Outdoor Hot Tubs and Hydrotherapy Pool.
Rookery Manor Spa accepts no Liability and cannot be held Responsible for Lost or Damaged items.
You are welcome to contact us at anytime. Please complete the details below and one of our dedicated sales team will get back to you within 48 hours.